Refund & Return Policy
Last Updated: 16 September 2026
This Refund & Return Policy explains the general conditions applicable to returns, exchanges, damaged products, defective products, and refunds for purchases from Apoorva Jewellers.
1. Return Eligibility
Customers who wish to return a product should contact Apoorva Jewellers as soon as reasonably possible after receiving the product.
A return may be considered only after reviewing the condition of the jewellery and the reason for the return.
2. Return Period
Any applicable return request must be made within the return period communicated by Apoorva Jewellers at the time of purchase or through the applicable order terms.
The applicable return period may vary depending on the product, purchase terms, and circumstances of the transaction.
3. Jewellery Return Conditions
Jewellery proposed for return should generally be in its original condition and should not have been damaged, altered, resized, modified, or misused after delivery or purchase.
Original packaging, invoice, certificate, tags, documents, and other materials supplied with the product may be required for processing a return.
4. Damaged or Defective Items
If jewellery is received damaged or is found to have a manufacturing defect, customers should contact Apoorva Jewellers promptly with the relevant purchase details.
Photographs, videos, invoices, or other information may be requested to verify the reported issue.
After verification, Apoorva Jewellers may provide an appropriate resolution in accordance with the applicable circumstances and purchase terms.
5. Wrong Item Received
If a customer receives an item different from the item ordered, the customer should contact Apoorva Jewellers as soon as possible.
The order details and received product may be verified before a replacement, exchange, or other applicable resolution is provided.
6. Exchange
An exchange may be considered subject to product availability, jewellery condition, applicable charges, and the terms applicable to the purchase.
Any applicable difference in product value, making charges, taxes, shipping charges, or other charges may be payable by the customer.
7. Refund Process
Where a refund is approved, the returned product may be inspected before the refund is processed.
Refunds, where applicable, may be processed using the original payment method or another appropriate payment method, subject to applicable payment-provider procedures and applicable law.
8. Refund Timeline
Once a refund has been approved, the processing time may depend on the payment method, bank, payment service provider, and other factors outside the direct control of Apoorva Jewellers.
9. Return Shipping Charges
Return shipping charges, where applicable, may depend on the reason for the return and the circumstances of the order.
Customers should contact Apoorva Jewellers before sending a product back to receive the applicable return instructions.
10. Non-Returnable Items
Products that have been used, damaged, altered, resized, modified, or otherwise changed after purchase may not be eligible for return.
Certain products may also be subject to specific non-returnable conditions communicated at the time of purchase.
11. Customised Jewellery
Customised, personalised, engraved, resized, or specially made jewellery may be subject to special return and refund conditions.
Because customised jewellery may be prepared specifically according to a customer's requirements, cancellation, return, exchange, or refund may not be available in certain circumstances, subject to applicable law.
12. Sale and Promotional Items
Products purchased under special offers, promotions, discounts, or other promotional arrangements may be subject to specific return or refund conditions communicated at the time of purchase.
13. How to Request a Return or Refund
To request a return or refund, contact Apoorva Jewellers using the contact details below.
Please provide, where applicable:
- Customer name.
- Order or invoice number.
- Product details.
- Reason for the return or refund request.
- Photographs or other information requested for verification.
Customers should not send jewellery back without first contacting Apoorva Jewellers and receiving applicable return instructions.
14. Contact Information
Apoorva Jewellers
Krishna Heritage, B.C Road,
Bantwal, Dakshina Kannada,
Karnataka - 574219, India
Phone:
9916447466
Email:
teamapoorva@gmail.com
Website:
apoorvajewellers.com